Help & FAQ

Help & FAQ

This section includes answers to the most common questions people ask about Crystal Blinds and ordering online. If you are unable to find the answer to your question then please contact us using the information provided on the contact page.

Products

How are the blinds packaged?

All blinds will arrive beautifully presented in secure and safe packaging.

Ordering

How do I amend an order?

If you have got a query relating to an order that has yet to be delivered, contact us on 0151 474 9425.
If you would like to change the details of an order you’ve recently placed, please also contact us on 0151 474 9425.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Alternatively contact us by email to sales@crystalblinds.co.uk.

I am having difficulty placing an order, what should I do?

If you experience problems placing your order online, contact us directly and we?ll happily take your order over the phone. Contact us on 0151 474 9425.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that we can assess and address the underlying issue. Please send any feedback on difficulties with our web site to info@crystalblinds.co.uk

* How to capture a screenshot of a web page:

Hold down the “Ctrl” and “Print Scrn” keys simultaneously.
Let go of the keys and then open a word document.
Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
And select paste
Save the document and then send to info@crystalblinds.co.uk.

Can I include a personal message with my order?

Yes – You can add your own personal message with every gift you send. Every gift will arrive with a delightful card which will display your greeting. Simply use the order notes field on the Checkout page.

How do I use a voucher code?

If you have a valid crystalblinds.co.uk discount voucher to redeem, select the product you’d like to order and proceed to the order process. You enter your voucher code on the shopping basket page of the order process, in the space provided.

Can I order by phone?

Yes – If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 0151 474 9425. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Payment

How can I contact Peaches & Herbs?

We are pleased to accept any of the following methods of payment for purchases made online at crystalblinds.co.uk:
Payment Methods Accepted

PayPal
American Express
Master Card*
Maestro/Switch
Visa Credit
Visa Debit/Delta
Visa Electron

How do I use my discount voucher?

If you have a valid crystalblinds.co.uk discount voucher to redeem, select the product you’d like to order and proceed to the order process. You enter your voucher code in the shopping basket page of the order process, in the space provided.

How do I know my order has been successful?

The last stage of the order process is the order confirmation page. If your order has been successful there will be a message at the top of the page saying “Thank you, Order Placed”. This page will also give you another opportunity to check all the details of your order. In addition, you should receive an email confirming your order has successfully gone through.

Can you send me a paper receipt?

Yes, simply call us on 0151 474 9425 or email to sales@crystalblinds.co.uk to request a paper receipt.

Please note we can only send receipts to the person who placed the order.

Delivery

Can I collect blinds from a Crystal Blinds store?

Yes – To place an order that you can personally collect from the florist please call our advisers on on 0151 474 9425. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

If you would like to collect an order that you have already placed, please call us on 0151 474 9425.

Can I specify a time for delivery?

Local delivery of our blinds can occur any time during their daily opening hours of 9am to 6pm.

Deliveries made by our partner couriers can occur any time during their opening hours of 7am to 7pm. The exact delivery time during these hours cannot be guaranteed.

How will I know when my order has been delivered?

If you require confirmation of delivery please contact us on 0151 474 9425. Lines are open as follows:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

As deliveries are carried out over the full working day, we are only able to provide confirmation of delivered blinds 24 hours after your chosen delivery date.

What happens if the recipient is not at home when the delivery is made?

Deliveries by Couriers
The courier will leave a calling card for the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.

Returns

Contact

How can I contact Crystal Blinds?

If you have got a query relating to an order that has yet to be delivered, contact us on 0151 474 9425.

Our opening hours are:

Monday – Thursday 07.00 – 18.00
Friday 07.00 – 18.00
Saturday 08.00 – 18.00
Sunday 10.00 – 18.00

Alternatively, please use the details and contact form located on the contact page.

Account

What is My Account?

Registering to the Crystal Blinds website is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

We’ll also provide you with a log of orders previously placed.

* Please note – you do not have to have an account to make an order.

How do I Register?

To register for an account, simply select the check box saying ‘Create an Account” on the checkout page of the order process, and enter the necessary information.

How do I amend my details?

To amend any of your account details, log in and click the “Account” link at the top of the page to take you to your account page. Next simply select the ‘edit’ link and enter the amendments you would like to make, clicking the save button at the bottom of the page will save your changes.

Security

Is it safe to shop online with Crystal Blinds?

Yes, crystalblinds.co.uk is a safe and secure site – We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

All information submitted within the ordering process and “Account” is securely stored to ensure your personal information is kept secure.

Is my information protected?

Yes – we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Privacy Policy

What is Crystal Blind's Privacy Policy?

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Terms & Conditions

What are Crystal Blind's Terms and Conditions?

You can view our Terms and Conditions by clicking here.

0151 474 9425